Zach Wermich
Activity overview
Latest activity by Zach Wermich
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Zach Wermich created an article,
PIN Security and Recovery for Your Credit Card
Your credit card PIN (Personal Identification Number) is an essential security feature. Here's what you need to know about setting up a PIN, maintaining security, and what to do if you need to reco...
- Zach Wermich
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Zach Wermich created an article,
Understanding Payments and Late Fees for Your Credit Card
Managing your credit card payments is key to maintaining a good credit score and avoiding extra charges. Here’s a simple guide to help you stay on track. Making Payments Always aim to pay your cred...
- Zach Wermich
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Zach Wermich created an article,
Applying for a Credit Card: A Step-by-Step Guide
If you're interested in applying for a credit card with us, this guide is designed to help you understand the process and what you can expect. Getting Started with Your Application Applying for a...
- Zach Wermich
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Zach Wermich created an article,
What's a temporary credit?
If we can’t resolve your dispute within ten business days (20 business days for new accounts), we may add a temporary credit to your account balance to cover the disputed amount. Dispute types und...
- Zach Wermich
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Zach Wermich created an article,
What is a chargeback?
When you dispute a charge, ZenFunds may file a chargeback with the merchant asking them to return the disputed transaction amount back to you. During this process, we also collect additional docume...
- Zach Wermich
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Zach Wermich created an article,
How do I check the status of my dispute?
You can check the status of your dispute in your ZenFunds app: On the Home screen, tap Disputes. On the Open tab, find your dispute and tap View details. Tap > next to the charge to see the...
- Zach Wermich
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Zach Wermich created an article,
How do I upload documents to a dispute?
With your ZenFunds app, you can send us images of receipts, invoices or other documentation to help us investigate a dispute, whether you filed it yourself or ZenFunds filed it on your behalf. Here...
- Zach Wermich
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Zach Wermich created an article,
Why did ZenFunds close my card after I reported an unauthorized charge?
Your card information is at risk when unauthorized charges appear on your account. In order to protect your money, we disable the card and send you a new one. This replacement card has a new number...
- Zach Wermich
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Zach Wermich created an article,
How long will it take to resolve my dispute?
Depending on the transaction and dispute type, we may need 45 to 90 days to investigate your dispute. If we can't complete our investigation within ten business days (20 business days for new accou...
- Zach Wermich
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Zach Wermich created an article,
How do I cancel a dispute?
As long as ZenFunds hasn’t filed a chargeback (i.e., we haven't asked the merchant to return the disputed transaction amount back to you), you can cancel a dispute claim in the ZenFunds app with th...
- Zach Wermich
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