What if my card never arrived?

You can request a replacement card in your ZenFunds app if it hasn't arrived after 10 business days (i.e., excluding weekends and holidays):

1. 1. 1. Go to Settings.
      2. Tap Account management.
      3. Tap Replace your card.
      4. Tap Lost.
      5. Make sure your address is correct. If it isn’t, tap Edit to make changes.
      6. Tap Confirm.

For your card to arrive at the right place, it’s important to make sure your address is accurate in your app. When you report your card as lost, we'll automatically block transactions on that card to keep your money safe.